Frequently Asked Questions
Everything you need to know about your Celestia experience.
What is Celestia's shipping policy?
We offer standard and express shipping worldwide. Domestic orders typically arrive within 3-5 business days, while international shipping can take 7-14 business days depending on the destination.
How do I return an item?
We accept returns within 30 days of purchase. Items must be in their original condition with tags attached. Simply visit our Returns Portal to generate a prepaid shipping label.
How do I find my correct size?
Each product page features a detailed 'Size Guide' with specific measurements. If you are between sizes, we generally recommend sizing up for a more comfortable fit or checking the product description for fit notes.
What payment methods do you accept?
Celestia accepts all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and 'Buy Now, Pay Later' options like Klarna and Afterpay.
Are your garments sustainably made?
At Celestia, we prioritize ethical manufacturing. 80% of our current collection is made from organic or recycled materials, and we work exclusively with factories that ensure fair wages and safe working conditions.
Can I change or cancel my order after it has been placed?
To ensure fast delivery, we process orders quickly. You can request a change or cancellation within 1 hour of placing your order by contacting our support team via live chat or email.